Responsible Gaming
at kikya
kikya is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. We believe that gambling should always be entertainment — never a financial solution or a source of stress.
Our Core Principles
Six Pillars of Player Protection
Responsible gaming is not just a policy checkbox at kikya — it is built into the core of our platform. Here are the six principles that guide how we protect every player in Bangladesh.
Strict 21+ Age Enforcement
No player under the age of 21 may open an account or place a bet on the kikya Platform. Age verification is performed during the Know Your Customer (KYC) process and is mandatory before any deposit or withdrawal is processed.
Deposit Limit Controls
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is applied, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 72-hour cooling-off period before it becomes active.
Session Time-Out
Set a session time limit to automatically log yourself out of the platform after a defined period of play — 30 minutes, 1 hour, 2 hours, or a custom duration of your choosing. This helps you stay in control of how long each gaming session lasts.
Cooling-Off Period
A cooling-off period temporarily suspends your access to the kikya Platform for a set duration — from 24 hours up to 6 weeks. During this time your account is frozen: no deposits, no betting, and no bonus activations are possible.
Self-Exclusion
If you feel that gambling is seriously affecting your life, you can permanently self-exclude your kikya account. Self-exclusion is irrevocable for a minimum of 6 months. After the exclusion period, re-opening your account requires a formal review process and a 30-day waiting period.
24/7 Support Access
Our dedicated responsible gaming support team is available around the clock via email at [email protected]. Priority response is guaranteed during 10:00 AM – 2:00 AM Bangladesh Standard Time (BST, UTC+6). All responsible gaming enquiries are handled with strict confidentiality.
Step-by-Step
How to Activate Safety Tools
Every responsible gaming tool at kikya is accessible without contacting support first. Follow the steps below to activate any protection feature on your account.
Set a Deposit Limit
Log in to your kikya account. Navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly cap in BDT. The new limit is enforced immediately for reductions.
Activate a Time-Out
Go to Account Settings → Responsible Gaming → Session Timer. Select your preferred maximum session length. Once the timer expires, you will be automatically logged out until you choose to return.
Request a Cooling-Off
Navigate to Account Settings → Responsible Gaming → Cooling-Off Period. Select a duration between 24 hours and 6 weeks. Your account is suspended instantly with no possibility to override during the selected period.
Request Self-Exclusion
Email [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Include your account username. Your account will be permanently suspended within 24 hours of the verified request.
Know the Signs
Healthy Play vs. Problem Gambling
Understanding the difference between recreational gambling and problem gambling is the first step toward staying in control. Use this guide to evaluate your own habits honestly.
Signs of Healthy Play
Recreational gambling is characterised by control, balance, and treating gaming purely as entertainment.
- You set a budget before playing and stick to it
- Gambling is one of several leisure activities, not your only hobby
- You stop playing when your session budget is spent
- Losses do not affect your mood or daily life significantly
- You never gamble with money earmarked for bills, food, or rent
- You take regular breaks and play at a relaxed pace
- Friends and family are unaffected by your gambling habits
Warning Signs of a Problem
If you recognise any of the following behaviours, it may be time to use our self-exclusion tools or seek professional help.
- You chase losses by placing larger bets to "win it back"
- You borrow money, sell belongings, or take loans to gamble
- You feel anxious, irritable, or depressed when not gambling
- You lie to family or friends about how much time or money you spend
- Gambling interferes with work, education, or family responsibilities
- You have tried unsuccessfully to cut back or stop
- You use gambling as a way to escape problems or negative emotions
Reflect Honestly
Quick Self-Assessment
Ask yourself the following questions. If you answer "yes" to three or more, we strongly encourage you to activate a cooling-off period or self-exclusion — or to contact our support team for guidance.
Age Policy
Strict 21+ Enforcement
kikya enforces a strict minimum age of 21 years across the entire platform. This applies to all game types including cricket betting, live casino, slots, jackpots, Ocean King Jackpot, and Super Bingo. There are no exceptions.
Every player must complete identity and age verification (KYC) before making their first deposit or withdrawal. Valid government-issued identification — such as a National ID card (NID), passport, or birth certificate — is required. Accounts that cannot be verified as belonging to an adult aged 21 or above will be permanently suspended and all deposited funds returned to the originating bKash, Nagad, or Rocket account.
If you are a parent or guardian and believe a minor has accessed the kikya Platform, please email [email protected] with the subject line "Underage Account Report". We treat all such reports as highest priority and will investigate and resolve them within one business day.
Adults Only Platform
The kikya Platform is exclusively for individuals aged 21 years and above. Proof of age is required during the account verification process. Playing on behalf of a minor is strictly prohibited and will result in permanent account termination.
Getting Support
How to Get Help
Recognising that you need help is the most important step. kikya makes it straightforward to access support — follow the process below to get started.
Recognise the Signs
Use the self-assessment questions on this page to honestly evaluate your gambling habits. If three or more questions prompt a "yes" response, proceed to the next step immediately.
Activate Protective Tools
Log in to your kikya account and navigate to Account Settings → Responsible Gaming. Apply a deposit limit, session timer, cooling-off period, or self-exclusion based on your current needs. All tools are free and take effect immediately.
Contact Our Support Team
Email [email protected] with the subject line "Responsible Gaming Help". Our trained support staff will review your account, discuss your options, and assist you in applying the most appropriate protection measures. All conversations are confidential.
Seek Professional Counselling
For severe problem gambling, professional counselling is the most effective long-term solution. kikya encourages all players in Bangladesh who are seriously struggling to speak with a qualified mental health professional or counsellor. Platform-level tools complement, but do not replace, professional support.
Our Policy
Responsible Gaming at a Glance
kikya operates the Platform with the firm belief that gambling must remain a form of entertainment and must never cause financial or emotional harm. Our responsible gaming policy is a living document that is reviewed and updated regularly to reflect the latest understanding of problem gambling and player protection standards.
We recognise that players in Bangladesh come from diverse financial backgrounds and that the potential for gambling-related harm is real. That is why kikya embeds responsible gaming tools directly into the account management interface — not tucked away in a separate menu — and why our support team is trained to handle all responsible gaming enquiries with empathy and urgency.
Our deposit limits are denominated in BDT and can be set as low as ৳100 per day, giving players in all financial brackets the ability to maintain strict control over their spending. All limits are enforced at the payment gateway level — not just in the user interface — meaning that bKash, Nagad, Rocket, and Upay deposits will be declined once a limit is reached, regardless of the payment method used.
- Minimum age: 21 years — enforced by mandatory KYC verification
- Deposit limits: Daily, weekly, monthly — denominated in BDT, minimum ৳100/day
- Session timers: 30 minutes to custom duration — auto-logout on expiry
- Cooling-off periods: 24 hours to 6 weeks — instant suspension, no override
- Self-exclusion: Minimum 6 months, permanent option available
- 24/7 support at [email protected] — confidential, no judgment
- No marketing sent to self-excluded or cooling-off accounts
- No bonus offers to players who have active deposit limits below ৳500/day
- Underage account reports resolved within one business day
- All responsible gaming tools are completely free to activate
Play Safely — Explore kikya Responsibly
Now that you understand our responsible gaming commitment, enjoy the kikya Platform — cricket betting, live casino, slots, and jackpots — knowing that your safety tools are always within reach.
Gambling can be addictive. Please play within your means. kikya enforces a strict 21+ age policy. If gambling is affecting your daily life, please activate self-exclusion or contact [email protected] immediately.